In most workplaces, the printer is rarely top of mind until it stops working. Whether it’s at the centre of a busy workplace or located in an office, it plays a critical role in keeping teams moving. So when things go wrong, having a reliable service technician who can respond quickly and get things back on track makes all the difference. One of the most effective ways to ensure that kind of support is by having a dedicated technician assigned to a specific area. At Sharp Office, each region of Newcastle and the Hunter has a service specialist who looks after the customers in that location. It means faster response times and stronger relationships, while also helping to minimise the downtime in your print environment so your business can stay focused on the day-to-day.
Familiar and reliable service
Alex Parish, who looks after the Hunter Valley, knows just how valuable that local connection can be. He’s been part of the Sharp Office service team for nearly 20 years, and his interest in printers goes back even further. “One day a brand-new laser printer turned up where I worked,” he said. “No one really used it because it kept having issues and was a bit complicated. I started tinkering with it, figured out how to get it working, and I’ve been fascinated by printers ever since”, he recalled.
Today, like many of our print service team, Alex mixes technical know-how and people-first service. Over the past decade, the way printers and copiers are installed and supported has changed significantly. Working with customer IT teams is now a regular part of the job, and installations often involve setting up individual users, scan-to-email functions, server scanning paths and applying software updates to name a few. Alex says the technology has come a long way, but what hasn’t changed is the benefit of having someone you know and trust on the other end of a service call. “I appreciate the friendliness and familiarity as I know our customers do”, said Alex.
A trusted experience for Mavericks Wholesale
The team at Mavericks Wholesale in Scone has worked with Alex for several years and sees the benefit of a consistent service technician. When they were ready to upgrade to a new Kyocera printer, their Print Account Manager, Nathan Packham, helped them select the right model, but they made sure Alex would be the one to handle the install.
Kylie Searle from Mavericks shared how helpful it was to have someone who already knew their setup. “Alex explained the whole system really clearly,” she said. “One of the big things was making sure all our computers could talk to the new printer. He went around to each staff member’s computer to make sure it was all working properly”. She also noted how smoothly it went working with their external IT provider. “Alex helped set up scanning to our server and liaised directly with our IT team”, which helped bridge the gap for Kylie and the team. The familiarity that comes with a long-standing service relationship was another highlight. “Alex is bright and cheerful and chatty and he knows where everything is, so he just gets in and gets the job done. We don’t have to interrupt our day explaining everything to a different person”, she said.
A fast, knowledgeable response when something goes wrong is important, but having someone you know and trust take care of your print technology takes that peace of mind to another level. In today’s workplaces, where print environments are more connected and more complex than ever, a local service model that builds real relationships continues to stand out. For businesses across Newcastle and the Hunter, working with a technician like Alex and our service team means more than just getting things fixed, it means being looked after by someone who genuinely knows your setup and wants to help you get the most from it.
Your dedicated account manager can help you learn more about our service and support for your Sharp Office equipment and how to get started. Once we’ve tailored the right solution for your business, our team works with you to help you maximise your business technology and continue to grow your business. Contact your account manager today, or speak with our friendly customer service team at 4962 1313 or via info@sharpoffice.com.au.
