Technology is incredibly important to the day-to-day operations of any business, as is the service and support you receive for it. With many responsibilities placed on business owners and staff alike, one area that tends to be overlooked is the management of your office technology, such as printers, IT, HDi Smartboards (HDi, Smartboard) and even automated document systems. Managing these internally can be time-consuming and tedious, which is where our local service and support team can provide great peace of mind – a great addition our customers can access to ensure their equipment runs smoothly.
Why our customers choose to access our service and support
Having a local service and support team provides reassurance that your business technology is in good hands, helping you focus on running your business without worrying about technology issues. Alongside this, there are several other benefits to our local team, including:
- Fast response time: Working with us, you can expect a timely call back from our team to work through the best resolution. If you have a printer or smart board issue, for example, you can count on a technician to minimise downtime and help get you back to business quickly.
- Expertise: With over 156 combined years industry experience, look no further than our team for knowledge, solutions and expert advice. Whether it’s training your team on new features, troubleshooting and even sharing tips to help you get the most out of your technology.
- Reliable service: We’re here to help your business grow, which is why your technical equipment is important to us. Not every business is the same and neither is its equipment, which is why every experience is tailored to the customer.
- Cost saving: We can help you save money and hassles in consumables and lengthy phone calls to out-of-town support centres.
What kind of support can customers access?
Print Support
As your trusted local print partner for Sharp and Kyocera, we can help keep your machine in tip-top shape to ensure you and your staff can work with ease through our managed print services. Our print support includes fast toner delivery thanks to clever software that notifies us when your machine is low – removing the stress of checking supply levels and needing to call us. Sometimes your machine might need some maintenance or encounters a breakdown. Don’t fret, we’re skilled in managing those too!
Document Solutions Support
Are you considering a digital workflow solution to reduce paper use and fast-track how information moves around your workplace? While this is a great milestone for your business, it’s also worth highlighting our in-house document solutions experts who can guide you through our software along the way. From upgrades to the latest software, troubleshooting and improving efficiencies, plus more, we are here to help.
HDi Smartboard Support
Helping you get the most out of your HDi Smartboard is something we can help you with. Not only can we help with setup and technical questions, we also offer training so you’re equipped with the know-how to make meetings, presentations and collaborating a breeze.
IT Support
Did you know that we also offer ongoing IT and printer networking support? A complement to our print service and support, our support reduces the stress of onboarding new staff. We can help setup print and scanning access for new starters, as well as server hosting for your convenience, and much more.
How can I access service and support for my Sharp Office equipment?
Your dedicated account manager can help you learn more about our service and support for your Sharp Office equipment and how to get started. Once we’ve tailored the right solution for your business, our team works with you to help you maximise your business technology and continue to grow your business. Contact your account manager today, or speak with our friendly customer service team at 4962 1313 or via info@sharpoffice.com.au.
